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Unable to Install - 3/23/2019 7:22:28 PM   
jasminedragn

 

Posts: 4
Score: 0
Status: offline
I am having issues installing Evercraft. I get "An error has occured during the update" Check log file for details."

I checked the file and this is what I got:
22:17:17 Logging started
22:17:17 Permission Manager Service is inactive...
22:17:17 What is this service? It allows restricted (non-admin) users to do updates.
22:17:17 Do I need it? It will help if your user base consists of non-admin users. It will also avoid UAC prompts on Vista.
22:17:17 How do I use it? The service is built right into the update client and will be installed via command-line options.
22:17:17 To install: Get your install tool to run 'EvercraftUpdater.exe /PermissionManagerInstall' as a final installation task.
22:17:17 To uninstall: Get your install tool to run 'EvercraftUpdater.exe /PermissionManagerUninstall' as a final uninstall task.
22:17:17 Date: 03/23/19
22:17:17 Client: 5.3.0.1
22:17:17 OS: unknown
22:17:17 Language: 0
22:17:17 Locale : 1033
22:17:17 Command line: "C:\Users\Charity\Downloads\EvercraftUpdater.exe"
22:17:17 The update client is not registered to company 'Macrocrafter.com LLC'.
22:17:17 It is running in time-limited mode!
22:17:17 Register the client at: http://www.AutoUpdatePlus.com/Register.html
22:17:17 Checking for updates...
22:17:17 Downloading files to: C:\Users\Charity\Downloads\AutoUpdateFiles
22:17:17 Config file source: http://www.macrocrafter.com/products/evercraft/EvercraftManifest.xml
22:17:17 Update files source: http://www.macrocrafter.com/products/evercraft
22:17:17 Checking requirement for update
22:17:17 Current version: 7.0.1.2
22:17:17 Remote version : 7.0.2.2
22:17:17 Processing...
22:17:17 Multiple releases in this update...
22:17:17 Adding update to workflow: 7.0.2.2
22:17:17 Execute stack: \Evercraft.exe, OnCompleteUpdateProcess;
22:17:17 Terminate stack: Evercraft.exe, OnInitiateUpdateProcess;
22:17:17 Adding update to workflow: 7.0.2.1
22:17:17 Execute stack: \Evercraft.exe, OnCompleteUpdateProcess;
22:17:17 Terminate stack: Evercraft.exe, OnInitiateUpdateProcess;
22:17:17 Adding update to workflow: 7.0.2.0
22:17:17 Execute stack: \Evercraft.exe, OnCompleteUpdateProcess;
22:17:17 Terminate stack: Evercraft.exe, OnInitiateUpdateProcess;
22:17:17 Adding update to workflow: 7.0.1.4
22:17:17 Execute stack: \Evercraft.exe, OnCompleteUpdateProcess;
22:17:17 Terminate stack: Evercraft.exe, OnInitiateUpdateProcess;
22:17:17 Adding update to workflow: 7.0.1.3
22:17:17 Zero byte file will not be retrieved: C:\Users\Charity\Downloads\UI\images\icons\icon_ss4.dds
22:17:17 Zero byte file will not be retrieved: C:\Users\Charity\Downloads\UI\images\icons\icon_ss12.dds
22:17:17 Zero byte file will not be retrieved: C:\Users\Charity\Downloads\UI\images\commonelements.dds
22:17:17 Zero byte file will not be retrieved: C:\Users\Charity\Downloads\UI\eq2ui_skininfo.xml
22:17:17 Zero byte file will not be retrieved: C:\Users\Charity\Downloads\UI\eq2ui_tradeskills.xml
22:17:17 Zero byte file will not be retrieved: C:\Users\Charity\Downloads\Evercraft.exe
22:17:17 Execute stack: \Evercraft.exe, OnCompleteUpdateProcess;
22:17:17 Terminate stack: Evercraft.exe, OnInitiateUpdateProcess;
22:17:17 Consolidating items for release: 7.0.1.4
22:17:17 Removed duplicate execute actions: 1
22:17:17 Removed duplicate terminate actions: 1
22:17:17 Removed duplicate shortcut actions: 1
22:17:17 Consolidating items for release: 7.0.2.0
22:17:17 Removed duplicate file actions: 6
22:17:17 Removed duplicate execute actions: 1
22:17:17 Removed duplicate terminate actions: 1
22:17:17 Removed duplicate shortcut actions: 1
22:17:17 Consolidating items for release: 7.0.2.1
22:17:17 Removed duplicate file actions: 6
22:17:17 Removed duplicate execute actions: 1
22:17:17 Removed duplicate terminate actions: 1
22:17:17 Removed duplicate shortcut actions: 1
22:17:17 Consolidating items for release: 7.0.2.2
22:17:17 Removed duplicate file actions: 6
22:17:17 Removed duplicate execute actions: 1
22:17:17 Removed duplicate terminate actions: 1
22:17:17 Removed duplicate shortcut actions: 1
22:17:17 Update is needed. Initiate update process.
22:17:19 Reason for Update text is empty. Screen will not be displayed.
22:17:19 Terms and Conditions text is empty. Screen will not be displayed.
22:17:21 Downloading files
22:17:21 Number of file requests: 6
22:17:21 Download file: icon_ss4.dds, 262272
22:17:22 Download file: icon_ss12.dds, 262272
22:17:23 Download file: commonelements.dds, 1048704
22:17:27 Download file: eq2ui_skininfo.xml, 255
22:17:27 Download file: eq2ui_tradeskills.xml, 62114
22:17:27 Download file: Evercraft.exe, 3716608
22:17:31 File transfer status: Success
22:17:31 Terminate file: Evercraft.exe, OnInitiateUpdateProcess
22:17:31 Terminated process successfully: Evercraft.exe
22:17:31 Transfer files
22:17:32 Unable to save link: The system cannot find the file specified. [80070002].
22:17:32 Unable to create shortcut: C:\Users\Charity\Desktop\Evercraft.lnk
22:17:32 Errors occurred while undertaking update actions.
22:17:32 Running undo actions...
22:17:32 Undo release: 7.0.1.3
22:17:32 Undo release: 7.0.1.4
22:17:32 Undo release: 7.0.2.0
22:17:32 Undo release: 7.0.2.1
22:17:32 Undo release: 7.0.2.2
22:17:32 Replacing with backup: icon_ss4.dds, UpdateFile1.bak
22:17:32 Replacing with backup: icon_ss12.dds, UpdateFile2.bak
22:17:32 Replacing with backup: commonelements.dds, UpdateFile3.bak
22:17:32 Replacing with backup: eq2ui_skininfo.xml, UpdateFile4.bak
22:17:32 Replacing with backup: eq2ui_tradeskills.xml, UpdateFile5.bak
22:17:32 Replacing with backup: Evercraft.exe, UpdateFile6.bak

Can anyone help? I just paid for this and can't install
Post #: 1
RE: Unable to Install - 3/26/2019 5:02:57 AM   
Mcrafter1

 

Posts: 470
Score: -1
Status: offline
You didn't read the Help Desk Announcements.

Welcome to the Evercraft help desk!

When posting a problem, please include the following information in your initial post:

1. Windows Version (please also indicate 32 bit or 64 bit)
2. Processor type / speed
3. Amount of RAM
4. Brand and model of Video Card (including amount of video RAM and current Video driver version if you know them)
5. Brand and model of Sound Card
6. Whether you play EQ2 on Test server or Live server

Please be as detailed as possible when explaining the problem you're having. Here are some general suggestions:

1. Include specific steps to reproduce the error if possible.
2. Include the exact text of any error messages you're getting (include a screenshot when possible).

The more detail we have up front, the faster we'll be able to solve any support issues you're having.

Mc

_____________________________

http://www.macrocrafter.com/forums/tm.aspx?m=19966

http://www.macrocrafter.com/forums/tm.aspx?m=20268

(in reply to jasminedragn)
Post #: 2
RE: Unable to Install - 3/26/2019 7:09:19 AM   
jasminedragn

 

Posts: 4
Score: 0
Status: offline
I am sorry for assuming the log would have enough validity to create a solution. I will get the down and dirty after work. Thanks

(in reply to Mcrafter1)
Post #: 3
RE: Unable to Install - 3/26/2019 12:08:15 PM   
jasminedragn

 

Posts: 4
Score: 0
Status: offline
Windows 10 64
AMD 6300 Six-Core 3.50 GHz
16GB Ram
AMD Radeon RX 560 Driver 24.20.11016.4
AMD HD Audio Drive 10.0.1.6
Live

I run the exe and get update available, click next
Shows files are transfered
At the end I get "All update files are now on your system" Terminate main application and click finish to continue
I click finish and I get another window

please wait....
updating application files....

and at the bottom "An error occurred during the update: Check log file for details" and the only option I have is to cancel. I uploaded screen shots of the process

Attachment (1)

(in reply to jasminedragn)
Post #: 4
RE: Unable to Install - 3/28/2019 9:19:11 AM   
Mcrafter1

 

Posts: 470
Score: -1
Status: offline
Did you try right clicking on the installer and running as Administrator?

If this doesn't work I can't help you. Use the Contact Us button and email the results of the log file to Michael.

Mc

_____________________________

http://www.macrocrafter.com/forums/tm.aspx?m=19966

http://www.macrocrafter.com/forums/tm.aspx?m=20268

(in reply to jasminedragn)
Post #: 5
RE: Unable to Install - 3/28/2019 6:14:49 PM   
jasminedragn

 

Posts: 4
Score: 0
Status: offline
I wanted to let you know that I turned off Windows real time protection and it installed. I should have thought of that first. Thanks for your help

(in reply to Mcrafter1)
Post #: 6
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